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FSA HANDBOOK

REDRESS
THE PROCESSES FOR HANDLING COMPLAINTS AND COMPENSATIONS

We offer subscriptions to the Handbook modules and sourcebooks – so you receive updates every month – or, alternatively, you can order a once-off copy of any module you require

REDRESS SOURCEBOOK


Price: £403
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(modules not sold separately)
Dispute Resolution: Complaints
The detailed requirements for handling complaints and the Financial Ombudsman Service arrangements
Ref: DISP
Compensation
The rules governing eligibility under, and levies for, the Financial Services Compensation Scheme
Ref: COMP

CONSUMER REDRESS SCHEMES SOURCEBOOK
The requirements for all firms that advised, arranged or managed investments in an Arch cru fund
Ref: CONRED