THOMSON REUTERS PROVIEW
What is ProView?
Thomson Reuters ProView is an eReader browser based website designed for laptops, tablets and smartphones giving you the freedom to access your legal titles both online and offline.
ProView is accessed by visiting next-proview.thomsonreuters.com and logging in with a OnePass username and password.
Is ProView free?
In order to start using ProView you will need to purchase an eBook title from Thomson Reuters in addition to creating a OnePass account which is free to set up.
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What are the technical requirements?
Please refer to our Global FAQs for minimum requirements.
Will I need an internet connection to view my eBooks on ProView?
No, you can access your titles on ProView while you are offline. You will need to first download your titles for offline use, which requires an internet connection.
You can download publications from the library by choosing "Download titleâ€ from the overflow menu on the title card of the publication you wish to download. You can also download a publication from within an opened title by clicking the download icon in the header. Once the titles have been downloaded, you can access them through the ProView web application without an internet connection. You can access, read and search your downloaded content while offline.
How many eBooks will I be able to fit on my device?
The number of titles that can be downloaded to a device will depend on several factors: the available disk space of the device; the size of the downloaded files; and the amount of space the browser has allocated to the ProView website.
What devices is ProView compatible with?
The Thomson Reuters ProView web-based application is accessed via the Chrome browser. With the new
ProView web application, offline capability is now available from your browser. The new web application has a
responsive design and is compatible with desktop, laptop, and mobile devices.
Can I access my ProView titles on a different reader device like Kindle?
No. Thomson Reuters ProView titles are only accessible from the ProView website. You may access the website using a browser via any device but you cannot remove the content from the eReader.
Who can I contact for technical support?
If you are experiencing technical issues, you can contact our technical support team by telephone on 0345 600 9355 or by completing the online services enquiry form.
What is the new ProView platform?
In September 2021 we launched our brand-new browser based platform for accessing legal eBooks on ProView. The new platform includes all the same functionality as the current ProView, such as offline access, page numbers and transferable notes and annotations, but as it is completely browser based, an app no longer needs to be installed to use it.
The new platform can be accessed by entering existing One Pass credentials on the login page. A new User Guide and FAQs are also available.
What should I do if I experience any technical difficulties using the new ProView web platform?
Please complete the online services enquiry form with any comments or issues encountered and one of our team will be in touch to help.
We are aware that a small number of users have experienced issues with downloading larger files to a smartphone or tablet and are working to resolve this. We welcome any other feedback you may have on the new ProView web application.
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ONE PASS ACCOUNTS
What is a OnePass account?
A OnePass account is a username and password that you create, which protects your identity and the information you access across multiple Thomson Reuters applications and services.
How do I set up my OnePass account?
If you have an existing OnePass account you will need to add the registration key for Thomson Reuters ProView to your existing OnePass account. If you do not have a OnePass account you will need to set one up, and as part of that process, add your Thomson Reuters ProView registration key to your OnePass account.
To find out more information on how to set up your OnePass account please visit our Getting Started page
What if I forget my OnePass login information to access my eBook?
You can retrieve your OnePass login credentials by clicking the "Forgot username or password?" option from the ProView login screen.
If you need immediate assistance, you can also call us on 0345 600 9355 and we will reset your account.
DELIVERY AND PURCHASE
How will eBooks be delivered?
Please view our Getting Started page on how your eBook will be delivered. Please allow 48 hours for the processing of your order once purchased and be aware that print and eBook publication dates may not always exactly match and so you may receive one format before the other.
How will I be able to purchase eBooks?
You can buy eBooks directly from our eStore, or via your trade agent. You can also make purchases through your account manager or our customer service team by calling 0345 600 9355 or completing an enquiry form online.
The print version of my title has published but the eBook version is yet to appear in my ProView Library?
On occasion the print and eBook publication date will not match exactly. If your eBook has not arrived 10 workings days after the print publication date then please contact our customer services team on 0345 600 9355 or complete the online services enquiry form.
What's included in my ProView eBook purchase?
A book purchase will include access to that edition of the title, which will remain in your library alongside any supplements or future editions that you choose to then purchase.
For loose-leaf subscription titles you will have access to the mainwork of the title as well as any updates that publish over the duration of your subscription. Once your subscription is over new updates will no longer be sent to you, but your mainwork will remain in your ProView library.
For subscriptions to journals and law reports, you will receive any issues that publish over the duration of your subscription. This means that you may not immediately receive an issue on purchase, but all new issues will be delivered to your ProView library on publication. In addition, you will also receive any bound volumes on ProView that publish over your subscription period.
Can I purchase firmwide of multiple user access on ProView?
If you're interested in firmwide or multiple user access to a title on ProView then please contact us directly to discuss what options are available.
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I received my Thomson Reuters ProView Welcome Email with my registration key:
how do I access my eBook?
Thomson Reuters ProView requires a OnePass username and password. If you have an existing OnePass account you will need to add the registration key for Thomson Reuters ProView to your existing OnePass account. If you do not have a OnePass account you will need to set one up, and as part of that process, add your Thomson Reuters ProView registration key to your OnePass account.
I don't see the title I purchased in my Thomson Reuters ProView library.
Once your Thomson Reuters ProView account has been registered in OnePass, your library will automatically sync when you connect to the internet. If you still don't see your title and it has already published, please contact our customer services team on 0345 600 9355 or complete the online services enquiry form.
Please allow 48 hours for the processing of your order once purchased and be aware that print and eBook publication dates may not always exactly match and so you may receive one format before the other.
How long do I have access to my Thomson Reuters ProView title for - will it disappear once a new edition is published?
No, your purchased Thomson Reuters ProView title will not disappear. You will continue to have access to every Thomson Reuters ProView title you have purchased.
How many users can I have on my ProView account?
Each ProView account is for one user, however if you're interested in firmwide or multiple user access to a title on ProView then please contact us directly to discuss what options are available.
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What if I lose my device?
Your Thomson Reuters ProView titles will automatically sync to your new device when you log in with your OnePass password. Your eBooks are securely stored on our server and so when you replace your device your notes/annotations that have been backed up to our servers will still be available.
Are my notes secure?
Yes, notes are stored in Thomson Reuters secure data centres. Only the named user has access to the notes - for this reason, please do not share your Thomson Reuters ProView login credentials.
How will I receive updates to my eBook?
The ProView website checks for updates whenever it is connected to the internet and they are downloaded automatically.
Our customer service team will help you find the answer to your question, fast. Contact them on 0345 600 9355 or complete the online services enquiry form.