Introduction; Part I: The Consumer and the Civil Law; “They say it isn’t mine”; “It’s a good little bus”; “It doesn’t work”; “It will cost £1,000 to make them safe”; “Do I have to pay?”; “What are my remedies?”; “They say that I have signed away my rights”; “These small print terms seem very unfair”; “How do I enforce my rights without going to court?”; “What happens if I go to court?”;
Part II: The Consumer and the Criminal Law; Introduction; “The description misled me”; “The price was wrong”; “The goods aren’t safe”; Crime and compensation;
Part III: Administrative Control; Fair Trading;
Part IV: Special Protection in Credit Transactions; The background to Consumer Credit; “What agreements are caught by the Act?”; Control of business activities; “I can’t remember what I signed”; “Can I get out of the agreement?”; “The goods are defective”; “I have lost my credit card”; “I can’t afford to pay”; “I want to see my credit file”; Proposals for reform; The European Union dimension