We are happy to accept returns for credit if they meet the following criteria:
Books supplied on a sale-or-return basis, including charge-on-release subscription items
To make a claim, contact our customer service team. They will need the following information about the item for which you want to claim:
Paid subscriptions must be cancelled within one month of the first issue or release of the year, and the issue returned to us in a re-saleable condition.
Please keep all paperwork because we will need proof of delivery if you have a query, and before we can credit your account. It will help us to help you if you enclose a copy of our original invoice with returned goods. Alternatively let us know your account number and the date and reference number of the relevant invoice.If we think books are unfit for resale, we return them to you at our expense, and if they are past the date limit for credit, we will dispose of them. In either of these cases, we will not credit your account.
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