Bookseller Returns

We are happy to accept returns for credit if they meet the following criteria:

Books supplied on a sale-or-return basis, including charge-on-release subscription items

  1. All books must be returned in re-saleable condition.
  2. Old editions must be returned within one month of a new edition being published, or within one month of being declared an old edition (where a title is withdrawn but a new edition is not published).
  3. Unless by prior written agreement, looseleaf books, subscription products after the first month, apart from charge-on-release updates, book supplements and CD products are not eligible for credit.



  1. Contact Customer Service at sweetandmaxwell.returns@thomsonreuters.com with a list of the titles and quantities to be returned, together with the invoice number(s) on which they were originally supplied to you.
  2. Customer Service will send a confirmation email to you which will include a returns authorisation document, a returns reference, confirmation of the return address and the value of the return
  3. If you wish to provide us with a debit note number this will be referenced on the returns authorisation document
  4. You must place the returns authorisation document in every parcel you are returning
  5. The returns authorisation document is valid for 30 days and goods must be returned in re-saleable condition within this timescale
  6. A credit note matching the returns authorisation document will be emailed to you promptly following receipt of the returned goods
  • You must tell us about shortages within one month of the invoice date.
  • If you receive a book that is damaged, you must tell us within one month of receiving it. We are happy to arrange the collection of damaged goods at our expense.

To make a claim, contact our customer service team. They will need the following information about the item for which you want to claim:

  • Your Sweet & Maxwell account number
  • The full title of the item
  • How many you are claiming for

Paid subscriptions must be cancelled within one month of the first issue or release of the year, and the issue returned to us in a re-saleable condition.

Paid subscriptions must be cancelled within one month of the first issue or release of the year, and the issue returned to us in a re-saleable condition.

Documentation

Please keep all paperwork because we will need proof of delivery if you have a query, and before we can credit your account. It will help us to help you if you enclose a copy of our original invoice with returned goods. Alternatively let us know your account number and the date and reference number of the relevant invoice.

If we think books are unfit for resale, we return them to you at our expense, and if they are past the date limit for credit, we will dispose of them. In either of these cases, we will not credit your account.