RETURNS POLICY

Q. I am a UK direct customer; can I return goods to Sweet & Maxwell and, if so, what procedure should I follow?

A. Goods may be returned to us under our Satisfaction Guarantee, if they are faulty or damaged or you have been sent the wrong goods by us.

Please note that all returned goods must be returned in their original condition. Please repack the goods carefully using the original and any supplementary packing (if required) and firmly seal the package.

Use the peel off self-adhesive returns label on the despatch note supplied to you with the goods that you ordered and affix to the package, indicating the reason for return. For multiple package returns, please copy the returns label and ensure that all packages carry this information and mark them 1 of 2 etc.

Telephone DHL Express on 0870 2400 555 to arrange the collection. Quote the Sweet & Maxwell reference number SMG013.

Please make sure that the package is available at the agreed collection point promptly as DHL Express is unable to offer specific collection times and will not automatically make a second attempt to collect if the package is not immediately available. Collections are usually made within 24 hours.
DHL Express will give you a receipt upon collection. Please keep your receipt for future reference.
If you do not have the despatch note you were sent, please contact us on 0845 600 9355.

Q. How should I contact Sweet & Maxwell about returns?

A. If you have any questions or queries on this procedure please contact our Customer Service Department:
email: sweetandmaxwell.customerservices@thomson.com
telephone: 0845 600 9355

Q. I am an international customer or a Trade Customer; what procedure should I follow for returning goods?

A. Please contact our Trade/International Customer Service Teams for advice on the correct procedure to follow:

International customers:
email: sweetandmaxwell.international@thomson.com
telephone: +44 1264 388560 (export) or +44 1264 388570 (import)
Trade customers:
If you have any queries, please contact either your usual Representative or our Trade Customer Service Team:
email: sweetandmaxwell.trade@thomson.com
telephone: 0845 082 1032
For more details on returns please refer to our Terms of Trading (link) on our website www.sweetandmaxwell.thomson.com