We want our customers to be completely happy with what they buy from us. So with our 30-day satisfaction guarantee, you can return the product to us within 30 days if you are not totally satisfied: your order will be cancelled, and any money you have paid will be fully refunded. The products you return must be in good and resalable condition, and you need to use our returns procedure (see below).

This guarantee is only available to customers in the UK and mainland Europe, and does not apply to products such as updating releases, (apart from Charge by Release updates), print and CD subscription, products, online services and sales made to the book trade under Trade Terms.

We sometimes sell products on different terms, which will be shown clearly on the order form or promotional material, and which override the 30-day satisfaction guarantee.

1. Contact Customer Service within 30 days from the date of the invoice either by email at sweetandmaxwell.returns@thomsonreuters.com or telephone the Customer Service Returns Line: 0845 303 7213 and quote the invoice number(s).
2. Providing the return meets the requirements of the Returns Policy, Customer Service will pre-authorise the return and arrange free collection of the goods.
3. Customer Service will send a confirmation email to the customer including a Returns Authorisation Document, a copy of which must be enclosed in every package being returned.
4. All returned goods must be returned in their original condition.  Please repack the goods carefully using the original and any supplementary packing (if required) and firmly seal the package.
5. Please make sure that the parcel is ready for collection at the agreed collection point promptly as the courier is unable to offer specific collection times and will not automatically make a second collection attempt. Collections are usually made within 24 hours.
6. DPD will give you a receipt upon collection with a collection reference. Please keep your receipt for future reference.
7. As soon as the correct goods have been received the customer's account will be credited.
   If you have any questions about this procedure or do not have a despatch note please call Customer Service on 0845 303 7213 or email sweetandmaxwell.returns@thomsonreuters.com