Account Number
Every customer has an account number, this usually has eight digits and appears on every document you receive from us.

Customer Roles
On most transactions we deal with a single person or organisation, however sometimes we deal with more than one person or organisation, for example where we sell goods to one person but ship them to another.  These roles are identified on our billing documents as follows:

Sold To
The person or organisation that places an order for goods or services.

Bill To
The person or organisation that receives the invoice for goods or services.

Ship To
The person or organisation that receives the goods.

Payer
The person or organisation that pays the invoice (statements are sent to the Payer).

Invoice / credit note number
Please quote the invoice or credit note number in any correspondence, especially when making payments.

Date & tax point
The date this invoice / credit note was raised .

Payment due date
The settlement date of the invoice.

VAT registration number
Our documents show both the Thomson Reuters (Professional) UK Limited VAT number and your VAT number (if you have supplied it).

Customer order ref
Your order reference if you supplied one.

Product ID
The unique product reference, which in most cases will be the publication’s ISBN or ISSN.

Product details
A description of the product to which the invoice applies.

Discount
Details of any discount applicable for the order.

Currency
All documents specify the currency in use.

VAT analysis
How VAT has been calculated.

Global order ID
Identifies your order to other Thomson Reuters companies that form part of the supply chain.

Terms of trading
The Terms and Conditions that apply to every order you place with us.

Credit management telephone numbers
UK and International Credit Management telephone numbers have changed.  UK customers will be charged at their local rate

Remittance advice
Please return this with your payment

Statement description
Indicates the nature of the customer document: whether it is a query and the reason for the query

Statement date
The date on which the statement was generated.  Payments received or charges made after this date will not be shown.  The items on the statement have dates showing when they were created

Statement analysis of balance
Outstanding balances shown by month due

How can I get a copy invoice?
If you would like a copy of an invoice please email TRLUKI.copyinvoice@thomsonreuters.com.  Alternatively, you can view and download these online with My Account.

How do I pay my invoice?
You can pay your invoice by debit or credit card, BACS or by cheque, details are below:

1.  Debit or credit card

We accept:

• Switch
• Visa
• MasterCard
• American Express

The quickest way to pay is via our online self-service system My Account.  Alternatively, please call +44 (0) 1264 388550 to make your payment.  You will need to tell us your invoice number(s), renewal reference number(s) or proforma reference number(s). 

2.  BACS

You can make payment directly to our bank using BACS.  Our bank details are:

 

Currency	Bill To Location	Sort Code	Account No	IBAN	BIC
GBP	ALL	18-50-08	12822067	GB59 CITI 1850 0812 8220 67	CITI GB 2L
EUR	Ireland	99-00-51	15572019	IE89 CITI 9900 5115 5720 19	CITI IE 2X
EUR	ALL excluding Ireland	18-50-08	12822059	GB81 CITI 1850 0812 8220 59	CITI GB 2L
USD	ALL	18-50-08	12822075	GB37 CITI 1850 0812 8220 75	CITI GB 2L

To process your BACS payment, we need the following information when you pay:

Your Customer Account Number

• This usually has eight digits, and appears on every document you receive from us.

The reference for the item you are paying

• Invoice number
• Renewal reference
• Proforma reference

Paying for multiple items by BACS

Please send us a remittance advice giving the references (invoice, renewal or proforma numbers) of the items for which you are paying.  Send the remittance advice by email to TRLUKI.customerbacs@thomsonreuters.com or by fax to +44 (0)20 7393 8051.  Give the total amount paid, the date it was sent and the bank that the payment is coming from.

3.  Cheques

Cheques should be made payable to Thomson Reuters.  Please give the references (invoice, renewal or proforma numbers) of the items for which you are paying.

Send your cheque to:

Payments
Sweet & Maxwell
PO Box 1000
Andover
SP10 9AF

How do I check the balance on my account?
If you would like to check the balance on your account, please contact our Customer Services team quoting the account number(s).  Alternatively, you can check online with My Account.

Westlaw
Westlaw invoices are generated on the first day of each month in arrears, for annual and monthly contracts.  You will usually receive your invoice during the second week of the month. 

Lawtel
Lawtel invoices are generated overnight after an order has been processed, as long as credit checks are satisfactory and that items are in stock. 

Customs issues

There are two issues that arise from time to time:

• If the despatch note or covering documentation does not specifically state that the item is tax exempt, it could get held up until the tax is paid, or until the Customs department are given proof that the item is tax exempt. 
• Some Customs departments add handling charges, which are sporadic, and which vary in amount.  These charges must be paid by the customer; they are not charges made by either Sweet & Maxwell or their delivery agent.

What is VAT?
VAT is a tax on goods or services sold in the European Union, including the UK.  Where VAT is charged, it’s usually included in the price of the goods or services you buy.  Some goods don’t incur VAT.  Businesses that are registered for VAT can usually reclaim it.

When do I pay VAT?
You pay VAT on most goods and services in the UK at the standard rate – currently 20 per cent – although there is a reduced rate of five percent for certain goods and services.

What is the VAT rate for your products?

There is no VAT on our books, jourmnals and looseleafs , although non-print components, such as CDs inserted into these print products will attract VAT.  You will be charged VAT on other products, as shown in this table.

Product	VAT rate
Books	0
CDs	20%
Conferences/Courses	20%
Directories	0
Directory Adverts	20%
eBooks	20%
JCT Contracts	20%
Journals	0
Looseleafs	0
Online Products	20%

What is Sweet & Maxwell’s VAT registration number?
Our UK VAT registration number is GB 900 548 743.

What about Irish customers?
The customer contact centre deals with both UK and Irish customers.  We are registered for VAT in Ireland as well as the UK, therefore Irish customers must pay Irish VAT charges.  Sweet & Maxwell’s VAT number in Ireland is IE 951 387 4E, where we are registered as Thomson Reuters (Legal) Limited.

What is the rate of VAT in Ireland?
VAT rates for Irish customers vary depending on the kind of product, as shown in this table.

Product	VAT rate
Bulletin	0
Hardback book	0
Journal bound volume	0
Looseleaf content replacement	0
Looseleaf release	0
Multi-volume looseleaf set	0
Paperback book	0
Paperback supplement	0
Replacement binders	0
Set of books	0
Single volume looseleaf	0
ISM paper	0
White Book	0
Archbold	0
Catalogue	13.5%
Document	13.5%
Journal binder	13.5%
Journal issue	13.5%
Journal offprint	13.5%
Magazine	13.5%
Newsletter	13.5%
Directory	13.5%
UK conference	20%
3.5" disk	21%
Advertising	21%
Advice line access	21%
Book/CD pack	21%
Book/disk pack	21%
CD-Rom	21%
CD-Rom + online access	21%
Conference pack	21%
Directory entry	21%
E-mail	21%
Forms	21%
Journal/CD pack	21%
Network licence	21%
Online password	21%
Seminar	21%
Service	21%
Software unit or token	21%
Online service	21%
Looseleaf + CD pack	21%
Journal + online access	21%
Looseleaf, CD and book	21%
IE Conference	21%

Are charities exempt from VAT?
Charities are not exempt from VAT, other than on advertisements In which case they must supply a declaration (click here for details).

My business is exempt from VAT
We can only take off the VAT on an order for a business that is completely exempt from VAT.  If your business is exempt, please send us a copy of your VAT exemption certificate.  If you have been charged VAT and think you should not have been charged it, you need to reclaim the VAT from HM Revenue & Customs.

I am not in the UK or Ireland: do I pay VAT?
Customers outside the UK or Ireland but within the EU will be charged VAT unless they supply a valid EU VAT number, if they supply a valid EU VAT number VAT will not be charged.

Customers outside the EU will not be charged VAT

How do I change my contact details?
Please contact our customer service team who will be able to update your account details.  Please supply:

• Your accunt number
• Your new address including postcode
• Your new telephone/fax numbers (if they have changed)
• Your email address (if this has changed)

Alternatively, you can update these online with My Account.