Thomson Reuters Custom Web Solutions can advise you on your options for online service delivery and propose the optimum audience-focused solution, tailored to your needs, timeframe and budget. All aspects of online service development, delivery and maintenance can be supplied.

Scoping services include:

• Content audit
• Information architecture review
• Guidance on improving online user journeys
• Design and layout to stringent accessibility and usability standards
• Usability testing
• Implementation planning
• Content migration programmes

Where required we can ensure that your content meets the standards of the direct.gov or businesslink.gov supersites.

You can benefit from the expertise of nearly 400 editorial specialists and over 500 trained and accredited freelancers. The Thomson Reuters Custom Web Solutions team have extensive experience in sourcing or creating new content, whether you need to communicate information, advice, best practice, regulation or policies. We can also rework existing website information to meet new requirements and standards. We produce content that is direct, effective and easily absorbed by the user, strictly following style guides and other platform requirements as appropriate. You will benefit from our detailed knowledge of web content and from our plain English principles.

The Thomson Reuters Custom Web Solutions team has considerable experience in writing for several user types including citizens, businesses and practitioners, so we can easily adapt our approach to suit your audience. We cover all subject areas from general and business content to more specialist topics, such as legal compliance and international trade.

Content services include:

• Sourcing or writing content to a brief, including guides, case studies, news stories, transcriptions and features
• Reworking existing material and coding it with metadata to fit with the content management system, information architecture and delivery objectives
• Editing material to match a particular style guide
• Proof-reading to ensure the highest standards of accuracy

Whether you're launching a new website or taking a fresh look at an existing one, maintenance programmes are critical to ensure currency and accuracy, and to sustain credibility, trust and confidence with your audience. You can rely on Thomson Reuters Custom Web Solutions to provide all the support you need to achieve this. We offer scaleable, cost-effective maintenance solutions to ensure your information stays up-to-date and relevant, so that your users keep coming back.

Our highly developed research function keeps our clients' content up-to-date with the latest news, business, legal, regulatory and policy information. We offer specialised updating for niche sectors and user types.Support services include:

• Stakeholder approval for policy alignment
• Content maintenance, such as research, change alert, updating and editing, quality control and upload to live site

Supplying information online may not be enough to ensure customer satisfaction and maximise usage. As a market leader, Thomson Reuters Custom Web Solutions frequently delivers innovative, bespoke solutions for clients. If you are considering further development to your websites, we can demonstrate the benefits of a range of innovative multimedia enhancements and e-transactions.

Examples of work undertaken include:

• Visual content assets such as photography and other graphics
• Audio and video podcasts
• Interactive features
• Online transactional and diagnostic tools

Developing and maintaining website content on a fully outsourced basis can offer value for money, especially if you don't have an internal delivery team in place. We can also work with client teams and share knowledge and skills for internal project delivery.

A combined approach is frequently the most cost effective, with initial outsourced development followed by training to enable internal maintenance. Factors such as internal roles, budget and timeframe will determine the solution that is right for your website.

Pricing is quoted on a case-by-case basis, and depends on the scope and nature of the project. We offer pricing models appropriate to the type of work or tailored to your budget requirements. For example, supply of specialist staff can be based on day rates for different skill levels, or on a fixed fee with payments staged at agreed milestones. Content work can be priced on a "per unit" basis, or on the basis of a fixed fee with staged payments.

For further information on Thomson Reuters Custom Web Solutions please contact:
Laurent Briant
Thomson Reuters Custom Web Solutions
Mobile: 07717 834 923
Email: laurent.briant@thomsonreuters.com